Team Leading exp of atleast 2 yr in customer Support, team size taken care of : 20-25 associates, taking care of AHT, C SAT, Team Management, attrition handling, Good Comm skills , Versant Certification (5), open for 24*7

  • Should be able to converse well in both English and Hindi. Have excellent writing skills.
  • Customer centricity
  • Listening skills
  • Domain Knowledge
  • Analytical skills
  • Decision making abilities
  • Should be flexible to work in shifts and rotational Offs.
  • 7 Days operational window, with 6 Day Work Week and rotational shifts.
  • Strictly no leaves during training
  • Good Typing skills 30 WPM with 85 Accuracy.
  • Gender Mix 60 Male: 40% Female (Considering rotational shifts)
  • Age: Preferably Less than 28 Years.