Customer Relationship Management and Service
Business Vertical Residential
Reports To Customer Delight Owner
Job Type Individual Contributor
Team Size Depends on the project team size
Base Location Pune – Maharashtra (Work From Office)

Education Min: Graduate (MBA degree holders preferred)

Min: 0 year Max: 2 Year

Scope Of Work /

 Creating ‘Delight’ for the customer during the project life cycle.
 Assisting with adherence to project timelines and SOPs.
 Conflict resolution.
 Tracking customer experiences across online and offline channels.
 Collaborating with the internal teams to enhance customer service and
brand awareness.
 Identifying customer needs and taking proactive steps to maintain positive
 Responding to customer queries promptly and effectively via phone,
email, social media, or chat applications.
 Analyzing customer feedback on products and services offered.
 Documenting processes and logging technical issues, as well as customer
compliments and complaints.


 The candidate should have excellent communication skills both written
and verbal
 The candidate should be a problem solver and should be able to
coordinate with multiple stakeholders.
 The candidate should be able to resolve conflicts with the customer.
 The candidate should be a team player.
 Should also have expert knowledge of tools like google sheets and MS
 Extensive experience in gathering and interpreting customer experience
information. Solid knowledge of online customer engagement platforms
and channels.
 Proficiency in MS Office