Customer Relationship Management and Service
Business Vertical Residential
Reports To Customer Delight Owner
Job Type Individual Contributor
Team Size Depends on the project team size
Base Location Pune – Maharashtra (Work From Office)
Education Min: Graduate (MBA degree holders preferred)
Min: 0 year Max: 2 Year
Scope Of Work /
Creating ‘Delight’ for the customer during the project life cycle.
Assisting with adherence to project timelines and SOPs.
Tracking customer experiences across online and offline channels.
Collaborating with the internal teams to enhance customer service and
Identifying customer needs and taking proactive steps to maintain positive
Responding to customer queries promptly and effectively via phone,
email, social media, or chat applications.
Analyzing customer feedback on products and services offered.
Documenting processes and logging technical issues, as well as customer
compliments and complaints.
The candidate should have excellent communication skills both written
The candidate should be a problem solver and should be able to
coordinate with multiple stakeholders.
The candidate should be able to resolve conflicts with the customer.
The candidate should be a team player.
Should also have expert knowledge of tools like google sheets and MS
Extensive experience in gathering and interpreting customer experience
information. Solid knowledge of online customer engagement platforms
Proficiency in MS Office