Job description / Responsibilities-
Handling Incoming Calls: Manage and respond to incoming customer inquiries, providing
information, resolving issues, or directing the call to the appropriate department.
Customer Support: Assist customers with product or service-related questions, troubleshoot
problems, and provide guidance on usage.
Maintaining Records: Accurately log all customer interactions, notes, and details of inquiries for
future reference and tracking purposes.
Problem Resolution: Effectively resolve customer complaints or concerns in a professional and
timely manner, aiming for customer satisfaction.
Product Knowledge: Develop a deep understanding of company products or services to assist
customers more effectively.
Collaboration: Coordinate with other departments or teams to address complex customer issues or
escalate concerns when necessary.
Communication Skills: Excellent verbal and written communication skills to interact with
customers professionally and courteously.
Customer Service Orientation: A strong focus on customer satisfaction, with the ability to
empathize and resolve issues efficiently.
Problem-Solving Abilities: Capacity to analyze problems and provide solutions or escalate them
Experience Required: – 6 months – 2 years.